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I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. Support is good and fast response so long as the issues are simple and don't involve anything technical. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.Įasy to set up and has a good API. If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. #Unable to enter payment in bee invoicing passwordIt makes you change your password every 90 days, which is annoying to me but I guess it's more secure. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It's not bad but it could definitely be better. I'd love for the reporting dashboard to be a little more robust and user friendly. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. We use their hosted page for payments inside of an iframe and that has been helpful as well. We use coupons to run promos and Chargebee makes that super easy. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. I love that Chargebee allows young startups to get their feet under them before charging them. Have you used Chargebee and would like to share your experience with others?.icon "So customers are confused as too why they got an email says they paid but no payments removed from their account.".icon "Missing the possibility to be able to add multiple invoice rovs to an invoice.".icon "I never had this problem with my previous provider and they aren't even a billing or invoicing company.".Basic tools for managing invoices and payments are good." icon "Subscription management and dashboards are fair enough.icon "Robust platform from which you can build a large customer base with different types of subscriptions.The reporting seems really in depth and excited to be able to run reports in many different ways." icon "We had connected our Stripe account and were up and running in less than one hour.You can collect the payment details before the next renewal.54 Reviews 5 34 4 13 3 1 2 5 1 1 4 Ease-of-use out of 5 3.5 Customer Support out of 5 4 Value for money out of 5 4 Functionality out of 5 Since there is no immediate payment to collect, the subscription will be created. This option allows you to add the amount for the first subscription to the invoice of the second term. So Chargebee will not try to collect payment for the invoice(Payment Due) and the subscription will be created.Ģ) Select “Add to Unbilled Charges” under Invoicing options #Unable to enter payment in bee invoicing OfflineWhen Auto Collection is turned OFF for a subscription, Chargebee understands that this subscription’s payment will be made offline (cash, bank transfer). If your workflow requires that you not collect payment details upfront, there are two options to resolve this error: If you are creating subscription maually through the UI or APIs you can choose to turn OFF the auto collection. ![]() Note: If you are using our Hosted Checkout Page, the subscriptions are created with Auto Collection status as ON. So when an invoice is raised or a subscription is created with charges that are immediately applicable, Chargebee will try to collect the payment before the subscription is actually created and if this payment fails (for any reason), the subscription creation will not proceed. When creating a subscription with Auto Collection "ON" (default value) and no payment details is when the system will return the Error “Cannot create the subscription as there is no valid card on file”.Ĭhargebee uses an Advance billing model, billing for the period a head. Unable to create a subscription: “Cannot create the subscription as there is no valid card on file”. ![]()
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